How we handle
support data.

Data collected for support

MFLab uses your product selection, contact email, request content, optional troubleshooting information, app/OS versions and Apple login identifier to respond to support requests and secure access to your conversations.

Requests and replies are stored in MFLab's private GitHub support repository. Email is delivered through our email provider. Apple authentication is verified on our server; authentication tokens are never embedded in support issues. We do not automatically attach your photos, CLF files, passwords, monitor serial numbers or system logs.

Signing in is optional for general web contact. Requests sent without login are answered by email and are not automatically connected to a later Apple login. Your email is used to respond to support; it is not used to merge accounts.

When you sign in on this website, an essential, secure cookie keeps you signed in for up to 30 days so you do not have to sign in on every visit. It is used only to renew your support sign-in, is never used for tracking, and is removed when you sign out or delete your support account.

Deleting your support account

After signing in with Apple, choose Delete Support Account in the app or on this website. Deletion starts immediately and covers Mac-Monitor and List Studio: you are signed out on every device, your request titles and messages, the replies you wrote and your screenshots are removed, and requests are closed and locked. MFLab's own replies and the request numbers are kept without any link to you. Removed screenshots may remain in the private repository's version history, which only MFLab can access. If GitHub or Apple is temporarily unavailable, remaining steps finish automatically within 7 days.

We also revoke the Sign in with Apple authorization MFLab received for customer support. Your Sign in with Apple use in Memora is separate and is not affected. Requests sent without login are not linked to an account; to have one removed, send a new request through this page from the same email address and include the request number. Deleting your support account does not cancel App Store purchases or subscriptions.